Shipping & Tracking

SHIPPING

 

Nueby is proud to provide Free Worldwide Shipping to our customers! We ship to most countries worldwide.

However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

 

We ship through USPS within the USA. Outside the USA, we use your country's postal service (e.g. Royal Mail, Canada Post, Australia Post, etc).

 

We’re proud to offer FREE Worldwide Shipping on all orders!

All orders are shipped from our warehouse within 3 business days. During peak periods, please allow for up to 6 business days for dispatch.

*Priority Shipping & Handling orders are shipped from our warehouse within 24 hours.

Delivery times are dependent on the location of the destination country but averages 5-20 business days once shipped.

Below are the average delivery times for specific countries. Please note these are the average delivery times… your package may arrive days sooner or 5 days later.

  • Austria - 12 Days
  • Australia - 13 Days
  • Belgium - 9 Days
  • Brazil - 24 Days
  • Canada - 18 Days
  • Croatia - 15 Days
  • Denmark - 13 Days
  • Estonia - 12 Days
  • Finland - 12 Days
  • France - 10 Days
  • Germany - 11 Days
  • Greece - 25 Days
  • Hong Kong - 11 Days
  • Hungary - 14 Days
  • Ireland - 13 Days
  • Israel - 14 Days
  • Italy - 13 Days
  • Japan - 7 Days
  • Latvia - 23 Days
  • Lithuania - 17 Days
  • Luxembourg - 12 Days
  • Malta - 18 Days
  • Mexico - 7 Days
  • Netherlands - 9 Days
  • New Zealand - 17 Days
  • Norway - 23 Days
  • Poland - 12 Days
  • Portugal - 13 Days
  • Russia - 17 Days
  • Saudi Arabia - 30 Days
  • Spain - 13 Days
  • South Korea - 13 Days
  • Sweden - 13 Days
  • Switzerland - 14 Days
  • United Kingdom - 9 Days
  • United States - 9 Days

 

If you need help with tracking your order, please contact us at support@nueby.com and we’ll be happy to help you.

*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

*All shipping times exclude clearance/customs delays.

*While we strive to deliver goods in the time frame we specify, we rely on third party shipping companies to facilitate our customer deliveries for us. We cannot guarantee or accept liability for deliveries made outside of this time frame.

*We are not responsible if a package is/are not deliverable because of missing, incomplete or incorrect destination information.

 

We’re proud to offer FREE Worldwide shipping on all orders!

*International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be.

For more information regarding your country's custom policies please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

 

Once your order is shipped, you will receive a confirmation email with a tracking number.

*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

 

If you have any concerns with your order, please contact our Support Team at support@nueby.com and they will be glad to assist you. Most emails are answered within 1 business day.

 

If you have any concerns with your order, please contact our Support Team at support@nueby.com and they will be glad to assist you. Most emails are answered within 1 business day.

 

When you order multiple items at a time, they may be shipped separately.

So don't panic if you don't receive all of your items at once…they are on the way.

If you have any concerns with your order, please contact our Support Team at support@nueby.com and they will be glad to assist you. Most emails are answered within 1 business day.

TRACKING

 

We will send you a shipping confirmation email with the tracking number for your order. The shipping confirmation email will be sent to the email that you provided when placing your order. It will guide you on how to track your package.

Please note that the tracking information will be available 2-5 days after you have received your shipping confirmation email.

 

You should see tracking events within 48-72 hours after you have received the tracking number.

The reason for the time lag is that in most cases, it takes a couple of days for the tracking number to show up in courier's tracking system.

If your tracking number doesn't show any information about your package, please track again later.

If you have questions about your order or need assistance with tracking your order, please contact our Customer Support Team at support@nueby.com and they will be glad to assist you.

Most emails are answered within 1 business day.

 

Your shipment may be delayed. Delivery time delays can be due to Customs, bad weather incidents or backlogs. Please note that tracking information is available only after your order has been shipped.

We are not liable for deliveries that are affected by Customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.