Privacy Policy

All products on Nueby.com are backed with a 60-Day No-Risk 100% Money-Back Guarantee... no questions asked!

If your item arrives damaged or is defective, please contact Customer Support and a replacement will be sent out to you immediately... for free!!

If a replacement is not available, we’ll refund the full purchase price of your item.

Nothing to send back... No hassles... No questions asked!

It’s easy as that!

Our friendly Customer Support can be easily reached at: support@nueby.com and they typically respond within 24 hours (Monday through Saturday).

To be eligible, you must contact us within 7 days of the delivery date. If 7 days has passed, you can send your item back to us for an exchange within 60 days of the date of purchase.

To be eligible for an exchange after 7 days of the delivery date, you must meet the following criteria:
* Your item is returned within the 60 days of the purchase.
* Your item must be unused and in the same condition you received it.
* Your item must be in the original packaging.
* Your item must be faulty or damaged. We do not accept refunds if you change your mind.

Please note, you will be responsible for paying for your own shipping costs for returning your item.

If you plan to send your item back for an exchange, please contact us to be given your Return Merchandise Authorization (RMA) Number. Please write this on the shipping label.


Shipping

To return your product, send us an email at support@nueby.com and our helpful Customer Support with provide you where instructions on where and how to return your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Nueby is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Nueby will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.