We offer a variety of payment options. We accept Visa, MasterCard, Discover, and American Express cards. We also take PayPal and store credit in the form of e-gift cards.

We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Our products are priced in USD. But our store will automatically convert the price to your local currency.

The default pricing on our site is in USD, and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply since they’re not controlled by Nueby.

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

If you do not receive an email from Nueby within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely misspelled.

Please contact our Customer Service via email at support@nueby.com for assistance.

To change an order, please contact us immediately at support@nueby.com. Be sure to include your order number and a message indicating the correct shipping address.

We can change a shipping address if the order has not been processed yet.

Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

To change an order, please contact us immediately at support@nueby.com. Be sure to include your order number and a message indicating the change(s) that are needed.

We can change an order if the order has not been processed yet.

Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

To cancel an order, please contact us immediately at support@nueby.com. Be sure to include your order number and a message indicating that you want the order to be canceled.

We can cancel an order if the order has not been processed yet.

Please note that orders are processed nightly at 10:00 PM (PST).

Nueby is proud to provide Free Worldwide Shipping to our customers! We ship to most countries worldwide.

However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

We ship through USPS within the USA. Outside the USA, we use your country's postal service (e.g. Royal Mail, Canada Post, Australia Post, etc).

We’re proud to offer FREE Worldwide Shipping on all orders!

We understand how important it is for you to receive your purchase quickly and hassle-free. That's why we offer a delivery guarantee that ensures you will receive your product within 5-10 business days. We know that waiting for your order can be stressful, so we've made it a priority to provide a fast and reliable shipping process.

If you need help with tracking your order, please contact us at support@nueby.com and we’ll be happy to help you.

We understand that sometimes things don't go as planned, and in the rare instance that there is an issue with your delivery, our support team is always available to help. If you encounter any problems with your delivery, simply contact our support team and we'll help you get it resolved within 24 hours (Mon - Fri). We're committed to making sure you have a positive experience from start to finish.

So go ahead and shop with confidence, knowing that we've got you covered with our delivery guarantee and tracking system. We're dedicated to making sure you receive your purchase on time and without any issues. If you have any questions or concerns, please don't hesitate to contact our support team at support@nueby.com. We're always here to help.

We’re proud to offer FREE Worldwide shipping on all orders!

*International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be.

For more information regarding your country's custom policies please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

Once your order is shipped, you will receive a confirmation email with a tracking number.

*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

If you have any concerns with your order, please contact our Support Team at support@nueby.com and they will be glad to assist you. Most emails are answered within 1 business day.

If you have any concerns with your order, please contact our Support Team at support@nueby.com and they will be glad to assist you. Most emails are answered within 1 business day.

When you order multiple items at a time, they may be shipped separately.

So don't panic if you don't receive all of your items at once…they are on the way.

If you have any concerns with your order, please contact our Support Team at support@nueby.com, and they will be glad to assist you. Most emails are answered within 1 business day.

We will send you a shipping confirmation email with the tracking number for your order. The shipping confirmation email will be sent to the email that you provided when placing your order. It will guide you on how to track your package.

Please note that the tracking information will be available 2-5 days after you have received your shipping confirmation email.

You should see tracking events within 48-72 hours after you have received the tracking number.

The reason for the time lag is that in most cases, it takes a couple of days for the tracking number to show up in the courier's tracking system.

If your tracking number doesn't show any information about your package, please track again later.

If you have questions about your order or need assistance with tracking your order, please contact our Customer Support Team at support@nueby.com, and they will be glad to assist you.

Most emails are answered within 1 business day.

Your shipment may be delayed. Delivery time delays can be due to Customs, bad weather incidents, or backlogs. Please note that tracking information is available only after your order has been shipped.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country, or air and ground transportation strikes or delays.

We believe in the quality of our products and want you to be completely satisfied with your purchase. That's why we offer a 30-day money back guarantee. If for any reason you are not completely satisfied with your purchase, you can request a full refund within 30 days of receiving your order.

To be eligible for a refund, simply contact our customer service team within 30 days of receiving your order and let them know that you would like to request a refund. There is no need to return the product to us, and there are no hidden fees or charges. We will process your refund as soon as possible, and you will receive your money back in full.

We understand that sometimes things just don't work out, and that's okay. We want you to feel confident and comfortable when you shop with us, knowing that your satisfaction is our top priority. Our 30-day money back guarantee gives you the peace of mind you need to make a purchase with confidence, knowing that if anything goes wrong, you can get a full refund.

So go ahead and shop with confidence, knowing that you're covered by our 30-day money back guarantee. If you have any questions or concerns, please don’t hesitate to contact our customer service team at support@nueby.com. We're always here to help.